Returns & Refunds

1. Return Window

At Aurum Luxe, we curate premium luxury designer collections from around the world. If you are not fully satisfied with your purchase, you may request a return or exchange within 7 days from the date of delivery.

Please note that return requests submitted after this 7-day window cannot be accommodated under any circumstances.

2. Return Eligibility and Condition

To be eligible for a return or exchange, items must be in their original, pristine condition:

• Unworn, unwashed, and undamaged with no signs of use, makeup, or perfume.
• All original designer tags, brand labels, and security seals must remain attached and intact.
• Items must be returned in their original packaging, including dust bags, hanger bags, and protective boxes (e.g. shoe boxes, watch cases, or appliance accessories).

* Note: For hygiene and safety reasons, certain categories such as undergarments, swimwear, personalized items, and specific wellness or beauty items are non-returnable unless delivered in a damaged condition.

3. Order Cancellation Policy

You can cancel your order at any time before it enters the processing/shipping stage:

• Pre-shipping cancellation: If cancelled before dispatch, a full refund will be processed immediately to your original payment method.
• Post-shipping cancellation: Orders that have already been dispatched or handed over to our courier partners cannot be cancelled. In such cases, you will need to receive the package and initiate a standard return request.

4. Refund Processing Time

Once your returned item is received at our fulfillment center, it will undergo a thorough quality control inspection (usually within 48 to 72 hours).

If approved, the refund will be credited back to your original payment method (Credit/Debit Card, Netbanking, UPI, or Wallet) or provided as store credit, according to your preference.

Please allow 5 to 7 business days for the refunded amount to reflect in your bank account, depending on your financial institution's processing timelines.